Frequently Asked Questions
Where Is the Boutique Located?
17 Wood St.
Middletown, DE 19709
Peach Tree Station near Metro Pub, Kay's Nails and Dancing Lights
What Are Your Hours?
Monday- Friday 11am-8pm
When Will My Online Order Ship?
Orders placed before 12pm M-F, will begin processing the same day and will ship within 48 hours. Business days do not include weekends and holidays. Online orders typically arrive 5-7 business days after the order is received and payment is confirmed.
*Make sure you choose SHIPPING (free for orders over $75) at checkout if you want your items to be shipped, otherwise they get put aside for FREE In Store pickup*
When Can I Pick Up My Online Order?
All online orders are coming from the NJB warehouse. You will receive an email as soon as your online order is ready for pickup! Typically 1-3 days.
What Is Your Return Policy?
I ALWAYS want you to be happy with your purchases! We will do our best to process your exchange when brought back within 30 days after purchase. In Store + Online Returns are accepted up to 30 days from customer order date for STORE CREDIT ONLY. If an item is on sale you will receive the sale price as store credit only.
NO Returns will be accepted after 30 days from date of purchase. Worn or damaged items CANNOT be returned. All SALE items and accessories are FINAL sale.
Something I Want Is Sold Out. Can You Get It In My Size?
Oh, the dreaded SOLD OUT on something you like! I do my best to restock sold out items but can't make any promises!
Keep checking back on our Restocks tab, and be sure to sign up for our text alerts! I will send a text for all restocks. Text NICOLEJ (no space) to 57838
What Sizes Do You Carry?
Most items come Small, Medium, Large. There are plenty of styles that can go up to XL sometimes XXL. It depends on the style.
How Often Do You Get New Styles In?
New Styles go online + in store daily M-F at 11am. This may vary during the week of Style Saturday and any other events or holidays.
How Does This Style Fit?
Every style is a bit different! View the details for each product to see Fit/Size descriptions as well as fabric content plus style tips.
Can You Hold an Item For Me?
You can order an item online and select FREE In Store Pickup at checkout. We will put the item aside and email you when it's ready for pickup!
What If I Do Not Like the Item I Ordered Once I Pick It Up?
Same return policy above applies.
Are You Hiring?
We are not currently hiring, but always accept resumes, send yours to firstname.lastname@example.org
When Will Nicole Be in the Store?
I am so lucky to have an amazing team of stylists to help me run the store! This has given me the opportunity to really focus on the back end of the business, social media, etc. I am in and out all of the time. You can ALWAYS catch me at our Style Saturday events (See the NJB Facebook page for details) You can also schedule a private style session with me by emailing email@example.com.
What Is a Style Session?
A style session is a private styling appointment with Nicole. Email firstname.lastname@example.org for more info!
How Do I Host a Nicole J Party?
We are currently booking Nicole J Parties for Fall 2019! Email email@example.com to book your party now!
What Is a Nicole J Party?
Get your girlfriends together for a girls' night (or day) out! As a host, you earn free NJB merchandise. The more your guests spend, the more NJB Store credit you earn! We like to have at least 10 confirmed guests to host an in store party.
Nicole attends all in store Parties and does LIVE videos for online parties. Email firstname.lastname@example.org to book your party now!